After we received your order.We will notify you as soon as possible.
We want you to get your parcel without further ado.,After we confirms the receipt of your payment, the order is collected, packaged, labelled and shipped in the next day. We expect the item to start transit within 1 business day of the original payment being cleared, and delivered no later than the end of the third business day.
NINJA VAN DELIVERY : 1-3 WORKING DAYS
POS LAJU : 1-3 WORKING DAYS
WEST MALAYSIA : RM 8
( FREE SHIPPING ABOVE RM 80 )
EAST MALAYSIA : RM 15
( FREE SHIPPING ABOVE RM 110 )
NOTE: Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes. We are here to ensure that your goods get to you as quickly as possible. If you have any inquiry, please feel free to email us [email protected]
We hope you will be absolutely delighted with your new jewellery. If for any reason you are not entirely satisfied with your purchase you can exchange your item with this following condition:
. The item must be unworn / unused
. In same condition as you received it
. With originals packaging without defects
you may return the Product to us one week (7) days of purchase A return store credit will be given to you when your return item is received.If the item we received wasn’t the same as the criteria we provide.We may rejected your requirement.
(Please reach us by email to [email protected] )
Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.
RETURN WRONGLY PURCHASE BY CUSTOMER
Every piece jewelry that has been purchase from our store that turn to be in wrong size can be returned immediately within 3-5 days .Shipping cost will be fully incharge by customer.
What if the item was wrongly send or damaged (color fades/broken chain etc) ?
You can exchange your item by emails tu us ( [email protected] ) the picture of defect area.The proccess will only unable within 48hours of receiving your order .Our team will take a look the problems before proceed.
We always consider the condition of the goods before issuing the shipment.If the items you want to exchange is out of stock,you can purchase another item with lesser value and your balance will be refunded in the parcel that has been sent to you.
We will process your refund within 48 hours of receipt of goods. Your credit card company may take 4-7 working days to credit your account.
For more futher information and question .Please don’t hesitate to email us on [email protected]